MAYFACS want to highlight the support that is available for utilities and services to anyone who is vulnerable within our community.  Many of these applications can be undertaken by individuals or by family members as well, so if you need any extra support, please do use these services available.

 

Wealden District Council: Assisted Collection Service for Waste

 

Wealden District Council recognise that some people are unable to place their containers at the boundary to their property on waste collection days for a number of reasons.  They are able to offer “assisted collections” where the bin operatives can collect and return the containers from an agreed and convenient location.  There are certain criteria to be eligible for this support (not to be used for long driveways, or absence for example) so please refer to the Council’s website for more information and to register for the scheme.

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https://www.wealden.gov.uk/recycling-and-waste/assisted-collection-service/

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South East Water Priority Register

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During periods of water shortage, if you are unable to collect water from the emergency water stations and you are a vulnerable customer (age/mobility/health) then you can be added to the Priority Register and receive deliveries of emergency supplies to your doorstep whilst the outage is ongoing.

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Please call SE Water directly on 0800 952 4000.

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South East Water - Water for Life 

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Energy Suppliers Priority Register

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Energy Suppliers and Network operators also carry a Priority Register so that you can get advanced notice of scheduled power cuts, priority support in an emergency, nominating someone to manage bills and communications from suppliers, and accessibility information.  You may also be able to access free gas safety checks.

 

You will need to register individually directly with your supplier, and if using different suppliers for gas and electricity, you will need to apply to each supplier separately. 

 

If you need any further support or information, please contact MAYFACS and we can signpost you in the right direction!  We also have a pool of incredible volunteers who can assist with any one off assistance or support needed.

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Digital Directory

Useful PDF guide to digital technology.  

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Energy information and where to find help

 

Mobile data support

Virgin Media O2 is proud to support the National Databank, which provides free mobile data, texts, and calls to those facing digital exclusion. This initiative helps individuals stay connected to essential services, job opportunities, and loved ones, ensuring that no one is left behind in today's digital world. https://www.o2.co.uk/national-databank

 

- Virgin Media’s Essential Broadband offers affordable internet for just £12.50 per month, with no contract or setup fees. It’s available to low-income families receiving government benefits, helping them stay connected for work, education, and everyday life.

- You can find more details here: Virgin Media Essential Broadband https://www.virginmedia.com/broadband/low-income-families.

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Check with your energy provider or water provider if you may be eligible for the SOCIAL TARIFF. 

Social tariffs are a form of financial relief designed to support households that spent a disproportionate amount of their income on energy bills. These special tariffs aimed to alleviate the strain of fuel poverty, a condition where more than 10% of a household's income is consumed by energy costs.

Vulnerable consumers benefited from discounted prices, making it easier for them to heat and power their homes.